Privacy Policy
Last updated: 2025-06-01
MarketFollowOpen (“we”, “our”, or “us”) operates a pizzeria and online ordering platform accessible at marketfollowopen.xyz (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our Site. We are committed to protecting your privacy and ensuring you have a secure experience when engaging with our services.
Information we collect
We may collect personal data that you provide directly to us, such as your name, delivery address, phone number, email address, and payment details. When you place an order, we collect information to process it efficiently, including items ordered, special instructions, and delivery time preferences. We also automatically collect technical data, such as IP address, browser type, operating system, and pages visited, to improve our services and security. We may obtain information from third parties, such as payment processors, delivery partners, and analytics providers, to support order fulfillment and customer experience.
How we use your information
We use your information to:
- Process and deliver orders, communicate about order status, and provide customer support;
- Improve our menu, website, and marketing efforts, including personalizing content and offers;
- Analyze site usage and trends to optimize performance and security;
- Meet legal obligations and resolve disputes, including handling tax information and refunds as needed;
- Protect against fraud and unauthorized access to our systems and services.
Legal bases for processing
We rely on several legal bases to process your data, including: (i) fulfilling our contractual obligations to you when you place an order; (ii) our legitimate interests in maintaining and improving our services and security; and (iii) compliance with legal obligations. If you are located in the European Economic Area, you may have additional rights and protections under applicable data protection laws.
Sharing and disclosure
We may share your information with selected third parties to provide and improve our services, including:
- Payment processors to handle transactions securely;
- Delivery partners to ensure timely and accurate delivery;
- IT and analytics providers to support site operations, security, and performance;
- Advertising and marketing partners with your consent or as permitted by law.
We require these partners to protect your information and use it only as needed to perform their functions. We do not sell your personal data to third parties for monetary gain.
Data retention and security
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, and destruction. Please note that no method of transmission over the internet or electronic storage is completely secure, but we strive to use commercially reasonable measures to protect your information.
Your rights
Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, restriction of processing, objection to processing, and data portability. You may also withdraw consent where we rely on consent to process your information. To exercise these rights, contact us at +44 20 7946 0001 or via marketfollowopen.xyz-based contact forms. We will respond in accordance with applicable laws and our internal policies. Some requests may be subject to fees or certain exceptions.
Cookies and tracking
We use cookies and similar technologies to personalize content, analyze site usage, and enable core functionalities. You can adjust your browser settings to decline cookies or to receive a warning before cookies are stored. Some features of the Site may not function properly if you disable cookies.
Do Not Track
We do not respond to Do Not Track signals at this time, and we collect information as described in this Policy when you interact with the Site. If you wish to limit tracking, please adjust your browser or device settings and consider opting out of targeted advertising where available.
International transfers
Your information may be transferred to and stored in jurisdictions outside your country of residence, including United Kingdom and London, where data protection laws may differ. We implement safeguards to protect the data and require service providers to meet appropriate privacy standards (e.g., standard contractual clauses) when applicable. By using the Site, you consent to cross-border data transfers as described in this Policy.
Third-party links
The Site may contain links to other websites or services not operated by us. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal data.
Children's privacy
Our Site is not intended for children under the age of 16. We do not knowingly collect personal data from children. If we learn that we have collected data from a child without appropriate consent, we will take steps to delete the information as soon as possible.
Non-alcoholic beverage policy
In compliance with our menu and customer preferences, references to alcoholic beverages are avoided. If you see descriptions involving beverages, they refer to non-alcoholic options such as juice, lemonade, or other non-alcoholic drinks available at London locations. We do not process any data related to alcoholic consumption.
Updates to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, if appropriate, by providing notice through the Site or by contacting you directly. We encourage you to review this policy periodically for any changes.
Contact us
If you have questions, concerns, or requests regarding your personal data, please contact us at +44 20 7946 0001 or through the contact form on marketfollowopen.xyz. You may also reach us at our postal address: 12 Pizza Lane, London, W1K 7TS, United Kingdom.