Welcome to MarketFollowOpen's online ordering platform. These Terms & Conditions govern your access to and use of our website and related services for customers in United Kingdom, including where we offer delivery from our location at 12 Pizza Lane, London, W1K 7TS. By using this site you agree to comply with and be bound by these terms. If you do not agree, please do not use our services. You can reach us at +44 20 7946 0001 or visit marketfollowopen.xyz for more information. Last updated: 2025-10-13.
Ownership and use of content. All content, including menu items, images, logos and the layout of the site, is the property of MarketFollowOpen unless otherwise stated. You may view, print or download content for personal, non-commercial use only, provided you do not remove any notices or alter the content. You may not reproduce, modify, distribute or create derivative works without our prior written consent.
Orders and payment. To place an order, select your items and provide accurate delivery details. Our platform supports payment on delivery or via approved online payment methods shown at checkout. Prices include applicable taxes where required. We reserve the right to correct any pricing errors and to cancel orders placed at erroneous prices. You will receive an order confirmation at marketfollowopen.xyz and via email or text where available. If you have questions about an order, contact +44 20 7946 0001 with your order number.
Delivery and pickup. Delivery times are estimates and depend on traffic and kitchen load. We strive to deliver promptly in London and surrounding areas, within the windows stated at checkout. Delivery may be unavailable in some locations or during peak times. When you receive your order, please inspect it and notify us of any issue within 15 minutes. For pickup orders, present the order confirmation code at the counter.
Dietary notes and substitutions. We offer a range of pizzas and sides with varying ingredients. If you have dietary restrictions or allergies, please review the ingredient list at marketfollowopen.xyz or contact us before placing your order. We will make reasonable efforts to accommodate requests, but cannot guarantee that all ingredients are free from cross-contact.
Refunds and cancellations. Orders may be canceled prior to preparation for a full refund. Once preparation has begun or the order is in transit, refunds may be limited or not available, at our sole discretion. If you experience an issue with a delivered order, contact us within 24 hours to review eligibility for a replacement or credit. Proof of purchase may be required.
Prohibited use. You agree not to misuse the site or services, including attempting to interfere with their operation, bypassing security, or using information for unlawful purposes. You must be at least 18 years old to place an order. You may not use our services to engage in fraudulent activity or to infringe the rights of others.
Intellectual property. All intellectual property rights in the site, the brand, menus, and related materials belong to MarketFollowOpen or its licensors. You may not use any marks, logos or content without prior written permission. Requests for permission should be sent to us via marketfollowopen.xyz.
Limitation of liability. To the maximum extent permitted by law, MarketFollowOpen and its affiliates shall not be liable for indirect, incidental, special, or consequential damages arising from your use of the site or services. Our total liability for any direct damages shall not exceed the value of the last order you placed with us. This limitation applies regardless of the form of action, including contract, tort, or negligence.
Governing law. These Terms are governed by the laws of United Kingdom without regard to its conflict of law principles. Any disputes will be resolved in the courts of London, unless required otherwise by applicable consumer protection laws. If any portion of these terms is found unenforceable, the remaining provisions will stay in effect.
Changes to Terms. We may modify these Terms at any time by posting updated terms on marketfollowopen.xyz. Changes become effective immediately upon posting. Your continued use of the site after changes exist constitutes your acceptance of the updated terms. It is your responsibility to review the Terms periodically.
Privacy and data. We collect and process personal information as described in our Privacy Policy. By using the site, you consent to the collection, storage, and use of your data for purposes including order fulfilment, customer support, and improving our services. We implement reasonable security measures to protect your information.
Links to third-party sites. The site may contain links to third-party services. These links are provided for convenience and do not imply endorsement. We are not responsible for the content or practices of any third-party sites. If you access such sites, you do so at your own risk.
Contact. For questions about these Terms or our services, please contact +44 20 7946 0001 or visit marketfollowopen.xyz. Your feedback helps us improve our offerings and service quality.