Refund Policy
Thank you for choosing MarketFollowOpen for your dining experience. This Refund Policy explains how we handle refunds, exchanges, and cancellations related to orders placed at marketfollowopen.xyz or through our restaurant services. By placing an order, you agree to be bound by the terms described below.
Eligibility: Our goal is to ensure every guest is satisfied. If you believe your order did not meet our standards, you may be eligible for a refund or replacement. Refund eligibility depends on the nature of the issue, the time elapsed since delivery, and compliance with our process. Please note that all refunds are issued to the original payment method and may take several business days to appear on your statement, depending on your bank and local banking practices. If you paid in £, the refund will be issued in £ at the same rate.
Conditions: - Orders delivered late, or with missing items, or containing obviously incorrect items, may be eligible for a refund or replacement. - Items damaged in transit or otherwise unfit for consumption may be refunded or replaced at our discretion. - Perishable goods and dietary-specific items may have limited refund options; confirmation will be provided during the claims process. - Special promotions or discount codes used for the order do not affect our ability to issue a refund for the eligible portion of the order. - Refund requests must be submitted within 14 days of the delivery date. After this period, refunds will not be granted unless required by local law.
Non-Refundable Situations: We cannot offer refunds for items that were delivered and consumed or for orders that were completed as requested at the time of ordering, unless there was an error on our part. Damages due to mishandling after delivery, or changes made by the guest after delivery, are outside the scope of our refund policy. We also do not provide refunds for beverages that are correctly served and match the order, unless the item is truly spoiled or unsafe to consume.
How to Request a Refund: If you believe you qualify for a refund, please contact our team at +44 20 7946 0001 or via marketfollowopen.xyz with the following information: order number, delivery address, a brief description of the issue, and photos if applicable. Our team will acknowledge receipt within 1 business day and guide you through the next steps. If a replacement is preferred, we will arrange it in a timely manner and at no additional cost when feasible.
Processing Time: Once your request is approved, refunds typically appear on your account within 5-10 business days, depending on your payment provider. If you paid by card, the refund will be processed back to the card used for the original purchase. If you used a digital wallet or bank transfer, timelines may vary by provider. We will keep you informed of the status at every stage.
Delivery and Contact Information: If you need to reach us for any reason, you can contact +44 20 7946 0001 or visit marketfollowopen.xyz for details about locations, menus, and changes to our operating hours. Our official address is available at 12 Pizza Lane, London, W1K 7TS, United Kingdom.
Policy Updates: We reserve the right to modify this Refund Policy at any time. Changes will be posted on marketfollowopen.xyz and become effective immediately upon posting. For the most accurate information, please review the policy periodically. The last update date for this policy is 2025-09-15. If you have any questions about the updates, contact us at +44 20 7946 0001.
Non-Alcoholic Beverages Note: To avoid any confusion, beverages mentioned in our menu are non-alcoholic. If a reference to a beverage is necessary, we describe it as a non-alcoholic drink such as juice or lemonade, ensuring a family-friendly experience.
By ordering from MarketFollowOpen through marketfollowopen.xyz, you acknowledge that you have read and understood this Refund Policy and agree to be bound by its terms. We appreciate your trust and strive to provide delicious meals and reliable service.